Frequently Asked Questions
FAQ
Read our FAQ, if we do not answer your FAQ below please don’t hesitate to contact us at (833) 807 – 1337 or [email protected]
Our average turn around time is between 24 to 48 hours upon approval. If you require a quicker turn around please contact us at (833) 807 - 1337.Â
All of our repairs are backed by a no hassle warranty covering all parts and labor, ranging from 4 to 9 months depending on the handpiece being repaired.
While typically we do not provide loaner handpieces, we have collected many handpieces ourselves, and would be more than happy to provide you with a loaner while your handpieces are being repaired.Â
We consider ourselves to be THE handpiece specialist. If your handpiece can come apart, we will do everything we can to repair it. The only time we are not able to repair a handpiece is when parts are not available for a specific model.Â
Yes! We do not send your handpiece out to a third part for repair, all of our repairs are completed in shop.Â
Repair pricing varies by make and model, learn more about basic pricing on our repair page. For more exact pricing please give us a call at (833) 807 - 1337 or send in your handpiece for a free estimate
Yes we do! Feel free to give us a call at any time to go over the options we have available for your practice to acquire the equipment it needs or check out our equipment financing page.
All our handpiece repairs are completed with the highest quality aftermarket parts or if available they can be repaired with OEM parts.Â
Our warranty covers anything that is replaced on your handpiece at the time of the original repair, from an O-Ring to a headgear. The only time something is not covered under warranty is if it was not originally repaired.Â
OF COURSE! When a handpiece is sent in for repair, we will evaluate the value of your handpiece and repairs needed. If we find that your handpiece is worth less than the cost of repair we will inform you right away. If you handpiece is not worth repairing, we can offer you credit for a new handpiece
Yes, you will never pay shipping. We provide free in-bound and outbound shipping on all handpieces sent infor repair. Even if you decide you don't want to move forward with the repairs or win the lotto, you will never be charged shipping, we mean never!
Yes! We are always running promotions for first time customers, existing customers, and on new equipment. Look out for an email or postcard in the mail!
Yes! We carry various lines of new dental equipment, from handpieces to prophy cups to vacuum systems. If you can't find what you're looking for, give us a call at (833) 807 - 1337, even if we don't carry it we will help your find the best price! Shop our collection of new equipment today!Â
Yes, please give us a call or send us an email and we can schedule the best time for us to go over your needs and assist you in finding the equipment that fits your needs and budget.Â
